F.A.Qs

SHIPPING & DELIVERY

Shipping Policy

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

How long does shipping take?

Shipping time varies by location. These are our estimates:

LOCATION*ESTIMATED SHIPPING TIME
The United States9-25 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Mexico, Central America, South America15-30 Business days
United Kingdom10-30 Business days
Switzerland10-30 Business days

*This doesn’t include our 1-4 day processing time.

What about customs?

Almost all of our orders go flawlessly without any custom duties but any further custom fees are beyond our control and we are not responsible for any extra custom fees. Your order may involve custom fees when it arrives to your country but once again most of orders go smoothly without any extra effort. 

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 1-4 business days for the tracking information to update on the system.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

PAYMENT METHODS

What payment methods do you accept?

We accept all major credit and/or debit cards which are accepted through 2Checkout or PayPal. You can view our payment methods in the footer or in the checkout process. 

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

How secure is my payment?

We uses the most trusted payment methods currently available, PayPal which guarantees your safety. Your information and privacy are strictly protected by the SSL security protocols.

RETURN & REFUND

ORDER CANCELLATION

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, please contact us within 12 hours so that the packaging and shipping process has not been started.

REFUNDS

FULLY REFUND for faulty products within 30 days.

If you do NOT receive the product within the guaranteed time (45 business days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused *.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to our Contact Us or emailing us at [email protected]

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-15 days.

*Only applied to unused electronics, not applicable for apparel and accessories.